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HOW WE ENSURE THE HIGHEST SUPPORT POSSIBLE



We communicate in a clear, open and straight forward way using appropriate language



We are honest and transparent and are not afraid to admit when we get things wrong



We are warm, kind, reliable, empathetic and compassionate towards the people we support



We respect people’s right to make their own choices and decisions about how they want to be supported



We are committed to working as part of a team and support others in the team



We are flexible and react calmly to any situation presented to us
HIGH QUALITY TRAINING FOR A HIGH QUALITY SERVICE
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Support workers are trained to the highest standards, ensuring you get the highest quality support you deserve. We have over twenty four mandatory courses that staff complete during the induction process. Once completed refresher training takes place when required. See below examples of the training the home provides:
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De-escalation



County Lines



Self-Harm



Equality & Diversity



Mental Health



De-escalation



Professional Boundaries



First Aid



Suicide Prevention



Safeguarding



Food Hygiene



Health & Safety
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