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HOW WE ENSURE THE HIGHEST SUPPORT POSSIBLE

We communicate  in a clear, open and straight forward way using appropriate language

We are honest and transparent and are not afraid to admit when we get things wrong

We are warm, kind, reliable, empathetic and compassionate towards the people we support

We respect people’s right to make their own choices and decisions about how they want to be supported

We are committed to working as part of a team and support others in the team

We are flexible and react calmly to any situation presented to us
 

HIGH QUALITY TRAINING FOR A HIGH QUALITY SERVICE

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Support workers are trained to the highest standards, ensuring you get the highest quality support you deserve. We have over twenty four mandatory courses that staff complete during the induction process. Once completed refresher training takes place when required. See below examples of the training the home provides:

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De-escalation

County Lines

Self-Harm

Equality & Diversity

Mental Health

De-escalation

Professional Boundaries

First Aid

Suicide Prevention

Safeguarding

Food Hygiene

Health & Safety

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